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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

United States, United States

Regional Manager Hearing Care

161533

Regional Manager, Hearing Care – AudioNova

 

Now Hiring 3 Regional Managers
Each role supports a dedicated regional territory:

  • Region 208: Pennsylvania
  • Region 207: New York, Vermont, Massachusetts, Connecticut, Maine & New Hampshire
  • Region 219: Arizona, Colorado & Wyoming

Location: Hybrid (must reside within assigned region)
Compensation: $60,000–$80,000 base + 10% bonus
Relocation Bonus Available

 

About the Role

The Regional Manager, Hearing Care plays a critical leadership role in supporting and developing our Hearing Care Coordinators (HCCs). You’ll partner closely with clinic and regional leaders to ensure exceptional patient experiences, operational excellence, and strong regional performance.

This is a hands-on leadership position focused on coaching, training, compliance, and performance management, while driving engagement, process improvement, and company initiatives. You’ll lead by example, bring energy to the role, and help create a culture of accountability, collaboration, and care.

 

What You’ll Do

Team Leadership & Development

  • Lead, coach, and develop a regional team of Hearing Care Coordinators
  • Support recruitment, hiring, onboarding, and ongoing performance management
  • Conduct coaching conversations, address performance concerns, and complete annual performance reviews
  • Approve PTO and manage timecards through ADP
  • Foster collaboration and mentoring partnerships across the region

Operations & Performance

  • Monitor scheduling, capacity, demand, and completed evaluations
  • Drive achievement of KPIs related to HCC performance and demand generation
  • Review regional financial dashboards, collections, and transactional accuracy
  • Oversee inventory control and transactional compliance
  • Ensure accurate insurance benefit checks and proper documentation
  • Identify trends, address errors, and reinforce SOP adherence consistently

Training & Subject Matter Expertise

  • Serve as a subject matter expert on company systems, policies, and processes
  • Deliver ongoing training beyond initial onboarding
  • Train HCCs on best practices for scheduling, systems, compliance, and patient experience
  • Support continuous improvement through process optimization

Marketing & Community Engagement

  • Coach and support HCCs at local events, community outreach, and Better Hearing Events (BHEs)
  • Evaluate ROI for local events and partnerships
  • Train teams on centrally driven marketing campaigns and patient follow-up
  • Ensure marketing materials are current, compliant, and on brand
  • Provide monthly regional KPI and marketing performance reports
  • Support annual employee engagement initiatives (HearMe Survey) and action planning

Compliance & Company Values

  • Ensure compliance with all local, state, and federal laws, HIPAA regulations, and company policies
  • Champion AudioNova’s mission, vision, and values while promoting strong team morale

 

What We’re Looking For

Education

  • Bachelor’s degree preferred

Experience

  • 2+ years in a healthcare environment preferred
  • Prior people management experience preferred
  • Training or coaching experience preferred
  • Customer service experience required
  • Hearing care or hearing aid industry experience is a plus

Skills & Abilities

  • Strong verbal and written communication skills
  • Relationship-building across patients, physicians, and clinical teams
  • High level of organization and accountability
  • Empathy-driven leadership style
  • Proficiency with Microsoft Office and Outlook
  • Experience with Sycle.net is a plus
  • Working knowledge of HIPAA regulations

 

Why AudioNova?

At AudioNova, we’re passionate about improving lives through better hearing. We invest in our leaders, value collaboration, and support growth at every level. If you’re a people-focused leader who thrives in a fast-paced healthcare environment, we’d love to meet you.

 

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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