AB Outreach Specialist

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

AB Outreach Specialist (Remote)

The Outreach Specialist generates sales to assigned potential new customers via remote means.

Responsibilities:

• Performs sales activities for assigned Sonova products via remote means and serves assigned new and existing customers in line with the business plan.
• Builds and maintains relationships with existing and new customers and informs them of new products and services.
• Follows up with customers on customer care issues and refers to a superior for complex requests.
• Ensures appropriate sales activity level to achieve targets.
• Collaborates closely with field force representatives or key account managers to help existing and new customers.
• Explains product offerings and helps complete order forms as needed via virtual means, such as phone, email, SMS/text, webchat, video calls, etc.
• Manages digital consumer leads interested in learning about cochlear implants.
• Counsels and helps consumer leads understand and select AB cochlear implants via remote means.
• Leads virtual consumer video meetings focused on addressing consumer questions about Sonova technologies and the cochlear implant process.
• Reports consumer complaints or suggested product or process enhancements to the complaint management team.
• Documents sales activity in CRM system in a timely manner.
• Other duties as assigned.

Travelling Requirement: Up to 5%

More about you:

Education

• Master’s Degree or relevant experience

Nice to Have

• Doctor of Audiology (AuD)

Work Experience

• 1-3 years of sales work experience

Nice to Have

• Experience in hearing, healthcare, or med tech industry

Language(s)/ Level

• English/ Fluent
• Spanish/ Fluent

IT Skills

• Salesforce, SAP, MS Office

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

 What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $64,000/yr - $96,000/yr (based on location). This role is also bonus eligible. 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.