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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Valencia (CA), United States

Facilities Scheduler

Covid Protocol:

Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all our newly hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy.

 

Overview

 

To ensure and provide excellent customer service to our internal customers through oversight and to follow through of daily activities associated with facilities work order requests, preventive maintenance, mail services, and vendor services. Maintains preventative maintenance documentation for Facilities, Mechanical Engineering and other departments as required.

 

 

What you’ll do:

 

 

  • Enter, schedule and distribute work order requests as received through computerized preventive maintenance work order system (MPII). Follow through with internal customers regarding expected completion time and clarification of requests if appropriate. Ensure that work orders are complete within specified time frame and to customer’s satisfaction.
  • Generate Preventive maintenance work orders (Pm’s) on a weekly basis. Ensure PM’s are completed and turned in by due date. Follow through as required. Assist with identifying required PM’s per GMP requirements and ensuring they are entered in the system.
  • Close completed work orders and PM’s. Ensure appropriate paperwork is signed off. Enter additional comments, corrective action needed or taken, and time spent on task. Maintain PM and work order files.
  • Ensure appropriate documentation and authorization is received prior to scheduling work in controlled areas. Keep organized GMP documentation.
  • Act as primary Facilities contact. Includes, covering Facilities main line and routing or responding to calls and emails as appropriate and assisting internal walk –in customers as required. Use problem solving techniques, tact and discretion when handling calls.
  • Serve as primary liaison between Facilities maintenance staff and internal customers. Requires daily interaction with Facilities personnel to discuss work load scheduling and assignment.
  • Run weekly open and past due work order reports. Review reports for accuracy and distribute to the appropriate department head. Follow up on past task assigned to Facilities. Share results with staff and update with comments and delay description if appropriate.
  • Perform other facilities related administrative duties as needed to maintain compliance with governing agencies.
     

Traveling requirement- limited

 

 

What you bring to the team:

 

 

Education

  • High School Diploma or GED

 

Experience

  • Minimum of 3 years work experience in a customer service environment or Associate Degree. Experience in records management required. Experience working in a medical device manufacturing plant or Facilities Department may also be considered in lieu of education or work history.

 

 

Personal Competencies

  • Excellent interpersonal skills.
  • Verbal and written communication skills.
  • Excellent organizational skills.
  • Ability to handle multiple priorities and tasks.
  • Working ability in Microsoft Excel, PowerPoint and Microsoft Access is desired.

 

 

Language (s)/ Level

  • English Proficiency (Verbal and written communication skills)

 

 

 

 

Our offer:

 

  • Exciting and challenging work environment
  • Comprehensive benefits package
  • Training and development opportunities – we believe every employee deserves a development plan. Come, learn, and grow with us!

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

 

 

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.