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Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Valencia (CA), United States

Clinical Specialist

Covid Protocol:

Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy.

 

What you’ll do:

 

PRIMARY FUNCTION: Work under the direction of the Regional Manager to increase AB sales, expand existing sales base, pursue new business opportunities, strategically plan sales activities, identify target accounts, and sell through clinical support activities to help achieve 100% to quota.

DUTIES:

Sales:

Identify issues that are affecting AB sales at the centers; develop and execute plans to overcome objections.

Plan and perform sales activities that move sales forward.

Demonstrate the ability to articulate and position the value of AB products, service and support programs. Demonstrate the ability to position competitive advantages.

Use sales planning and reporting system as directed.

Manage time appropriately to ensure that adequate time is spent on proactive sales activities.

Clinical:

Provide on-site clinical support for patient fitting and device programming at cochlear implant centers. Provide support on other clinical issues involving cochlear implants, such as candidacy criteria, assessment procedures, difficult case management including integrity testing, program building and clinical studies, seeking input from appropriate personnel at home office or other field teams to accomplish these activities.

Effectively train customers on the theory, features and use of AB systems by incorporating key messages and positioning as appropriate. c) Participate in the AOC program by demonstrating the ability to:
 

Troubleshoot all AB systems
Use AB’s TeleCare program
Document all reports using AB’s corporate issue tracking system within the required 4-day reporting guideline.
Support regional activity.
Develop a time and territory management strategy and work closely with the Regional Manager to fiscally manage the territory budget to maximize the impact in the market. Accurately identify center needs and seek teams for assistance in execution as appropriate (BEA, E&T, Principal CS, etc.) to maximize impact in region. c) Work closely with the BEA to appropriately identify volunteers and utilize the volunteer organization within the region in order to increase sales. d) Work directly with the schools and educational programs within the region if the activities will positively affect sales. e) Work closely with Education and Training to develop advanced training events when it meets the strategic need of the region. f) Work directly with referral sources within the region if the activities will positively affect sales.

Complete all training requirements within the timeframe described by the Training Department.
Support the national and regional conventions/conferences that directly impact the regional objectives.
Other duties as required.

 

What you bring to the team:

EXPERIENCE: One to three years of clinical audiology experience with some experience with adult and pediatric patients with cochlear implants preferred. Sales and/or training experience a plus.

SPECIALIZED KNOWLEDGE & SKILLS:
Must be willing to learn and effectively implement sales techniques to increase AB market share at implant centers.
Familiarity with competitive technology would be helpful.
Familiarity with behavioral and objective procedures used to assess implant candidacy and the benefit for adults and children.
Knowledge of electrophysiological testing with implants (ESRT, Neural Response Measurement) preferred.
Must be flexible and adaptable.
Experience fitting and troubleshooting patient’s external equipment and software issues preferred.
Must be willing to travel greater than 50% of the time.
Must pass the Advanced Bionics competency exam with a score = 90%.
Must be willing to present publicly.

EDUCATION and TRAINING: Masters or Au.D. degree in Audiology (or related profession). Certificate of Clinical Competence in Audiology or ABA Certified

FINANCIAL RESPONSIBILITY: Operate within budget set by company.

INTERNAL CONTACTS: Must work cooperatively with Regional Manger, Area Director, Clinical Specialists, BEA, Operating Room Support, Clinical Engineering, Auditory Technical Services, Advanced Clinical Research, Clinical Research, Customer Service and other regional team members.

EXTERNAL CONTACTS: Must work with audiologists, surgeons at cochlear implant centers, educators of the deaf, and speech-language pathologists in educational settings, as well as, cochlear implant candidates and users of the Advanced Bionics product.

 

Our offer:

  • Exciting and challenging work environment
  • Comprehensive benefits package
  • Training and development opportunities – we believe every employee deserves a development plan. Come, learn, and grow with us!

 

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

 

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

 

 

 

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.