Reliability Technician, Quality Assurance I

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Valencia, CA - Onsite

Reliability Technician, Quality Assurance I

Product Quality Support performs routine Quality Assurance tasks for a specific component or product.

Responsibilities:

• With guidance from Senior Technicians, Engineers, and Management, conduct comprehensive electronic and mechanical assessments of returned Implantable Cochlear Stimulator (ICS) system components, including ICS devices, external sound processors, headpieces, batteries, and accessories. Utilize advanced diagnostic techniques to identify and characterize component failures.
• Support Senior Technicians, Engineers, and Management performing thorough root cause analysis of returned devices. Interpret test results, identify trends, and contribute to corrective and preventive actions (CAPA) to enhance product reliability.
• Assist in performing reliability studies on returned devices, leveraging analytical findings to support product improvements and risk assessments. Provide technical input for process refinements and design enhancements.
• Adhere rigorously to established procedures for handling and analyzing returned devices. Maintain precise, detailed records in databases, ensuring traceability and compliance with regulatory and quality standards.
• Work with multidisciplinary teams, including R&D, Quality, and Manufacturing, to communicate findings and support continuous improvement initiatives.
• Take on supplementary tasks aligned with department objectives, including special projects and process optimizations related to failure analysis and product reliability.
• Other duties as assigned

Travelling Requirement: N/A

More about you:

Education

• High School Diploma or equivalent

Nice to Have

• Associates Degree in Electronics (or equivalent)

Further Education

Nice to Have

• ASQ Certified Quality Technician

Work Experience

• Minimum of 2 years in a testing, analysis, or engineering environment

Nice to Have

• Previous Medical Device Failure Analysis experience (or other High Reliability discipline e.g. Aerospace)

Personal Competencies

• Detail Oriented
• Self Starter
• Excellent Documentation Skills - Ability to follow verbal or written
• instructions. 
• Self-Motivated to complete assigned tasks to meet deadlines.

Social Competencies

• Comfortable working alone and as part of a team to achieve goals.

• Positive Attitude

Professional Competencies

• Good Self-Organization Skills, Good Time Management Skills
• Technical Curiosity to find product failures / non-conformances.

Language(s)/ Level

• English/ Fluent  

IT Skills

• Microsoft Office (Outlook, Word, Excel)
• Familiarity with Internet use e.g. cloud-based services.

Further Requirements

• Ability to troubleshoot & perform inspections using a microscope.
• Ability to maintain accurate and timely database records.
• Familiarity with basic electronics troubleshooting equipment e.g. Multimeters, Oscilloscopes, Power Supplies
• Will work with x-rays in conducting product analysis.

    Nice to Have

     • Mechanical / Materials analysis experience. 

     • Experience with RF theory and electronics theory.

     • Understanding of troubleshooting theory and Failure Analysis methodology.

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

 What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between $20/hr - $30/hr (based on location). This role is also bonus eligible. 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.