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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Warszawa, Poland

Business Systems Engineer (FI/CO)

Your tasks:

 

  • Incident  Management - resolve Level 2, 3 support issues
  • Perform Service Requests (standard change or service that is pre-approved because low risk)
  • Create, analyze and resolve incidents as per the defined SLA
  • Application owner for FICO ecosystem 
  • Execute maintenance projects and technical Change Requests ( EHP, Archiving, technology upgrades etc.)
  • Problem Management (root case analysis and issue bundling)
  • Liase with other cross functional teams in or outside Corporate IT for any other relevant issue resolution
  • Drive ITIL Processes maturity within SAP CC and Operations
  • Review existing IT solutions for improvements, stay up-to-date with new technologies
  • Ensure System is implemented & maintained according to GRC req's & policies (eg. Authoriz., GxP etc.)
  • Projects/support as outlined in RACI matrix
  • Escalation Management on Project Issues, Change Requests, Incidents or Service Requests
  • Create, analyze and resolve incidents as per the defined SLAs
  • Plan, Identify and Execute Regression Testing as part of maintenance projects
  • Support recruiting process for internal staff within Sonova processes and tools
  • Coach and support trainees

 

Your profile:

 

  • Minimum 5 years professional experience in SAP Finance modules (FI/CO)
  • Familiar with SAP Standard Functionalities (eg. ERP, Hana etc.) and Custom Development procedures
  • Quality experience in supporting large, multisite, global organizations in life science industry with exposure to requirements of ISO 13485, CFR 820, GMP, GDP,MDSAP, MDR, GRC
  • Familiar with important Financial & Medical Regulations and how they impact daily work (TüV, Validation, FDA etc.)
  • Multiple end to end project lifecycle experience for implementing SAP & other Business Systems
  • Familiar with Waterfall and Agile Project Implementation Methodologies
  • Experience with relevant Admin Tools (eg. MS Office, Jira, Sharepoint, Solman etc.)
  • Presentation, sales and communication skills to sell ideas on Top Management Level, Key user Level
  • Positive, Customer Service Orientation, focusing on meeting customer expectations
  • Able to accept and follow standard Sonova SOPs
  • Diligently following high Quality Standards with own and team deliverables, prioritizing over short term time pressures
  • Able to design & implement detailed Processes that are feasible from a enduser perspective

 

Our offer:

 

  • A diverse project portfolio with interesting business & technology challenges
  • An open corporate culture with high innovation pace and interesting med-tech / consumer products
  • Further training and development opportunities across the SAP ecosystem
  • Support to grow and take on new challenges and responsibilities
  • Possibility to gain new experience in a fast developing environment
  • Being part of a growing team of highly skilled ERP professionals
  • Attractive employment conditions – contract of employment, additional benefits
  • Flexible working time models

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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