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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warszawa, Poland

Customer Experience & Engagement Intern - 9-Month Internship (m/f/d)

 

As a Customer Experience & Engagement Intern, you will support global initiatives that turn customer, employee and business partner feedback into meaningful insights and measurable improvements.

 

You will work with teams across Operations, Commercial, Service Centres, Retail and Global Functions, gaining hands-on experience in Voice of Customer programs, customer experience management, data analysis, stakeholder engagement and change initiatives.

 

This is an opportunity to see how customer insights translate into real business actions within a global healthcare organization, while contributing to projects that improve experiences for customers, employees and business partners.

 

 

More about the role:

 

  • Support Voice of Customer and employee listening programs, including surveys, analysis and follow-up activities.
  • Analyze quantitative and qualitative feedback to identify trends, pain points and opportunities for improvement.
  • Turn findings into clear reports, presentations, visual summaries and recommendations for different stakeholders, including leadership audiences.
  • Support the development and monitoring of customer experience metrics and dashboards.
  • Contribute to customer and employee experience improvement initiatives by tracking actions and measuring outcomes.
  • Coordinate workshops, interviews and feedback sessions, including preparation of materials and follow-up activities.
  • Support stakeholder communication and engagement across global and regional teams.
  • Assist with the coordination of CX projects, team activities, timelines and stakeholder actions.

 

 

More about you:

 

Must-haves:

 

  • Currently pursuing or recently completed a Bachelor's or Master's degree in Business Administration, Marketing, Psychology, Communication, Data Analytics, Customer Experience Management or a related field.
  • Previous professional experience through an internship, working-student role or similar position, ideally in consulting, customer experience, business transformation, project management, analytics or another relevant business environment.
  • Strong analytical and problem-solving skills, with an interest in working with both quantitative and qualitative data.
  • Good PowerPoint and Excel skills, with the ability to communicate information in a clear and engaging way.
  • Strong communication, presentation and interpersonal skills, with confidence working with different stakeholders.
  • Organized, proactive and detail-oriented, with the ability to work both independently and collaboratively.
  • Fluency in English.

 

Nice-to-haves:

 

  • Previous exposure to consulting projects, Voice of Customer programs, survey analysis or customer/employee experience initiatives.
  • Experience or interest in organizational change and digital transformation.
  • Familiarity with Agile, UX, analytics or project management methodologies.
  • Additional languages are an asset.

 

More about what we offer:

 

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.  

 

 

Application process:

 

Magdalena Suszek, Talent Acquisition Partner, is looking forward to receiving your application via our online job application platform, including your CV and cover letter. For this vacancy, only direct applications will be considered.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Recruitment Fraud Warning

We have become aware of fraudulent recruitment activities in which individuals falsely claim to represent Sonova or recruitment agencies acting on our behalf. These individuals may contact potential candidates by email, messaging services or other channels and may offer employment opportunities or recruitment-related services, such as CV preparation or review, in exchange for payment.

Sonova will never ask candidates to pay fees or make payments as part of our recruitment process. We also do not require candidates to purchase recruitment, CV preparation, training or similar services as a condition of applying for or obtaining employment with us.

Please exercise caution if you receive an unsolicited communication claiming to relate to a vacancy at Sonova, particularly if it requests payment, financial information or other sensitive personal information.

If you are uncertain whether a recruitment communication is genuine, please verify the vacancy through our official careers page or contact us through the contact details published on our website.

Sonova accepts no responsibility for fraudulent communications or transactions made by individuals or organisations falsely claiming to represent us.
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