HR Services Team Leader

Purpose of the job is to lead the HR Services team in delivering first-class administrative services throughout the employee life cycle. Ensure efficient HR operations and provide guidance to team members on day-to-day tasks. Support transitions and process changes while focusing on operational excellence. Serve as the primary escalation point for operational HR issues and assist in team members’ growth and development.

More about the role:

Team Leadership and Management

• Lead and guide the HR Services team in their daily activities, ensuring task completion, motivation, and engagement
• Support the team through transitions, ensuring operational processes are maintained and effectively communicated to members
• Allocate and prioritize tasks within the team to ensure service delivery meets expectations
• Monitor team workload and performance, ensuring adherence to quality standards and timelines
• Act as a point of escalation for operational HR queries and assist in resolving issues, particularly during transition periods
• Promote high standards of performance and service delivery, acting as a role model for professionalism and adherence to best practices
• Support the team’s growth by identifying basic training needs and providing mentoring for their professional development

HR Services Operations (Involvement in Specialist-Level Tasks)

• Provide hands-on support for the administrative employee life cycle (e.g., onboarding, data management, contract administration, employee changes, exits)
• Ensure accurate data management within HR systems (SuccessFactors / SAP), including timely updates and compliance with payroll requirements
• Assist line managers and employees with queries related to HR policies, systems, and employee life cycle events
• Ensure compliance with local regulations and internal policies for payroll, social insurance, and other HR-related administrative task

Process Improvement & Strategy

• Identify areas for improvement in HR processes and systems, focusing on optimizing daily operations
• Collaborate with HR Managers and Business Partners to align HR operations with department needs
• Support process improvements within the HR systems to increase efficiency and reduce manual work
• Contribute to the implementation of HR strategies and annual processes, focusing on operational improvements

Stakeholder Management & Communication

• Foster strong relationships with HR Business Partners to support business needs and operational HR activities
• Liaise with HR leaders, line managers, and other departments to ensure smooth HR service delivery
• Maintain communication with governmental authorities and external partners on issues such as social insurance, employee transfers, and payroll
• Serve as an escalation point for operational issues and work to resolve employee queries promptly

More about you:

• Bachelor or Master degree in Commercial, HR, Psychology, or similar field of study
• At least 5 years of experience in HR administration in an international environment including hands on experience managing a team
• Strong understanding of the employee life cycle and annual HR processes
• Experience in process improvement or HR project management and ability to translate customer needs and existing gaps into process improvements initiatives
• Ability to guide and motivate a team, solve conflicts, acts as a role model for quality, integrity, and professionalism
• High customer orientation, service mindset and great communication skills
• Structured-minded person with strong self-organization and ability to set priorities
• Reliable, resilient, discrete, and able to work under pressure while meeting deadlines
• Proficient in English is a must have
• Experience with HR systems such as: SuccessFactors, Service Now, Atoss and SAP or other
• Very good MS Office skills (especially Excel), high IT affinity

Nice to have:

• Proficient in German
• Leadership or management training

Our offer:

• An open corporate culture, supportive atmosphere  
• Permanent employment and stable working conditions
• High innovation pace and interesting med-tech products  
• Cafeteria benefit system covering private medical care etc.  
• Support in further training and development opportunities  
• Modern office with comfortable working environment 
• Onboarding program provided with close cooperation with your LM and the team  
• Support in further training and development opportunities  

Weronika Swiderska, Talent Acquisition Manager, is looking forward to receiving your complete application (cover letter, CV, references and certificates) via our online job application platform. For this vacancy only direct applications will be considered. 
 
Sonova Warsaw Service Center
Prosta 20 
00-850 Warsaw