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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warszawa, Poland

Manager Quality Systems Engineering

Location: Warsaw, Poland (Hybrid)

 

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license), and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

 

Key Tasks and Responsibilities

  • Provide strategic leadership for the eQMS, eLMS, and other quality systems supporting the global QMS.

  • Ensure systems are safe, modern, efficient, compliant, and enable organizational agility.

  • Oversee system operations, maintenance, and enhancements, ensuring reliable performance and continuous improvement.

  • Drive the implementation of new functionalities, modules, and technology upgrades across quality systems.

  • Partner with IT, vendors, and process owners to deliver effective system solutions that meet business requirements.

  • Manage vendor relationships, contracts, and performance to ensure high-quality support and service.

  • Establish governance for quality systems, including policies, procedures, and compliance requirements.

  • Lead and develop a team of specialists, providing mentorship, guidance, and performance management.

  • Partner with business stakeholders to identify opportunities for system improvements and ensure alignment with organizational goals.

  • Promote best practices in system use and provide training support.

  • Monitor industry trends and emerging technologies to ensure systems remain innovative and competitive.

  • Oversee QARA communications, ensuring clear and consistent messaging across the company.

  • Maintain QARA communication channels and intranet/webpage.

  • Lead the creation and distribution of QARA newsletters and announcements.

  • Drive initiatives that increase transparency and awareness of QARA activities and achievements.

 

More about you

  • Extensive experience managing enterprise-level quality systems (eQMS, eLMS, or similar).

  • Strong background in system administration, project/product management, and process improvement.

  • Proven leadership and people management experience.

  • Excellent collaboration and communication skills with the ability to influence across all levels of the organization.

  • Solid understanding of compliance standards and regulatory requirements in quality systems.

  • Vendor and budget management experience.

  • Strategic mindset with a passion for leveraging technology to improve quality processes.

  • Strong communication skills with experience managing internal communications or employee engagement initiatives is a plus.

 

How we work

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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