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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Warszawa, Poland

Microsoft Dynamics 365 Support Engineer

Purpose of the job is: 2nd line support functional Dynamics 365 POS, CE and or F&O and to Coordinate 3rd line support with third parties for D365



Tasks and responsibilities:


  • Investigate and solve escalated 2nd and 3rd line D365 support tickets
  • Coordinate 3rd line support of D365
  • Support with questions about D365
  • Support with new deployments D365 software
  • Setup and execute data imports and -conversions for acquisitions and inventory counts



Your Profile:


  • Bachelor degree in IT or acknowledged working level
  • +5 years in IT support D365
  • In-depth functional knowledge of applications
  • Functional application knowledge and SQL scripting; Certification of ITIL
  • Broad IT business process knowledge
  • D365 Foundations and DevOps certified are very nice to have
  • English – professional level
  • Pro-active, result-driven and very customer oriented with good communication skills
  • Strong analytical and conceptual thinking skills
  • +3 year in functional application management – is very nice to have
  • Broad knowledge of divers applications – is nice to have



We offer:


  • Onboarding program provided with close cooperation with Swiss peers 
  • Support in further training and development opportunities
  • An open corporate culture, supportive atmosphere
  • High innovation pace and interesting med-tech products
  • Modern office with comfortable working environment
  • Cafeteria benefit system covering private medical care etc.
  • Permanent contract of employment and stable working conditions

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.