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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warszawa, Poland

Senior Quality Systems Engineering Specialist

We are seeking an Senior Quality Systems Engineering Specialist who will provide technical leadership, supervision, and expert support for the Sonova electronic Quality Management System (eQMS).

 

More about the role

 

· Day-to-day operation and configuration of the Sonova eQMS, including management of platform functionality, workflows, design elements, appearance, tabs, and system settings.

· Ensure smooth system performance, timely resolution of support tickets, and proactive mitigation of technical issues.

· Support the eQMS System Owner in project and product management for process enhancements, workflow development, and platform improvement initiatives.

· Supervise, oversee, and directly contribute to the development, testing, validation, and implementation of eQMS releases and upgrades.

· Provide structured feedback on defects, system usage, and enhancement opportunities.

· Support eQMS module owners in configuring user profiles, reports, dashboards, and system customization.

· Advise stakeholders on best practices for design, configuration, and usage of eQMS functionalities.

· Supervise and coordinate vendor activities to ensure timely updates, maintenance, and issue resolution.

· Provide accurate and timely data to support IT application compliance policies and computerized system validation requirements.

· Ensure ongoing alignment with global IT, data integrity, and quality system standards.

· Deliver training and best-practice guidance to eQMS users, module owners, and administrators across Sonova.

· Maintain up-to-date knowledge of relevant technologies, trends, and innovations applicable to eQMS platforms.

· Identify opportunities to optimize system workflows, enhance user experience, and automate or digitalize manual processes.

· Recommend and help implement system improvements that elevate efficiency and compliance maturity.

 

More about you 

 

  • Extensive experience in Quality Systems, IT Systems Engineering, or Digital Quality Transformation, ideally in a regulated environment (medical devices, pharma, biotech, or similar).

  • Excellent collaboration and communication skills with the ability to influence across all levels of the organization.

  • Strong background in software/system development lifecycle, requirements engineering, and validation of computerized systems. 

  • Solid understanding of compliance standards and regulatory requirements in quality systems.

  • Strategic mindset with a passion for leveraging technology to improve quality processes.

  • Degree in Engineering, Computer Science, Quality Management, or a related technical discipline; advanced degree is an asset. 

More about what we offer:

 

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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