Regional Director-Puget Sound Hearing

Sonova Audiological Care is looking for a Regional Manager in Washington State

As our Regional Director, you'll spearhead our vision by showcasing your exceptional leadership, coaching, and mentoring skills. Your business acumen will drive the success of our retail hearing healthcare operations, ensuring our team exceeds all budget goals. This role is not just about management; it's about unlocking the full potential of our talented staff. By focusing on talent management, you'll play a pivotal role in shaping the future of our business and empowering our team members to thrive. Join us on this rewarding journey where every day presents new opportunities for growth and impact. If you're passionate about making a difference and ready to lead with excellence, we want to hear from you!

Position Summary

Lead and direct a team of Hearing Care Professionals Patient Care Coordinator Managers and support staff in a region to achieve sales budget, profit, exceptional customer/patient experience, and assigned KPIs. In this position, the Regional Director will showcase their leadership, coaching, mentoring skills, and business acumen to manage a team of retail-hearing healthcare employees to meet all budget goals.  Talent management remains a key focus to driving the success of the business. The ideal candidate must reside in Washington state.

Responsibilities & Duties

∙Direct sales efforts to achieve revenue targets, Gross Margin, LCM & all applicable sales KPIs, including but not limited to ASP, help rate, and same-day help

∙Manage, coach, and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development, and performance management

∙Motivate and inspire the team to enthusiastically embrace the policies and procedures of Sonova Audiological Care US

∙Ensure all employees are compliant with Sonova and Sonova Audiological Care policies and procedures, local and global, including HIPAA, licensing, and billing requirements of all dispensing employees

∙Ensure all employees delivering Sonova Audiological Care patient and sales process including but not limited to Cycle of Sales; BLINK; Audiological requirements

∙Work cross-functionally with other leaders to execute all Talent Management initiatives including development, appraisal, succession planning, performance management, and other KPIs such as rVTO & ILRR

∙Lead HearMe strategies to improve engagement across the region to achieve a positive sustainable engagement score

∙Ensure adherence to all Sonova D&I principals

∙Maintain a working knowledge of significant developments and trends in the industry including Competitors Intel, Telehealth, Omnichannel, and online sales

∙Partner with Real Estate, Facilities & Branding to execute portfolio management initiatives such as openings, closures, renovations, refreshes, and other capital projects

∙Experience in transition and integration of new clinics and employees through acquisition or greenfield

∙Maintain and promote a culture that is consistent with the values and vision of Sonova

∙Assist the Senior Director of sales with strategic projects

∙Operates in compliance with all local, state, and federal laws

∙Other duties and responsibilities as assigned

Job Qualifications

Education:

∙Bachelor’s Degree or Equivalent Experience required

MBA, preferred

Industry/Product Knowledge Required:

∙Hearing Healthcare, Medical Retail, Retail

Skills/Abilities:

∙Excellent professional verbal, written, and virtual communication

∙Marketing and promotion experience

∙Solid analytic and problem-solving skills

∙Strong leadership, coaching, mentorship, and counseling skills

∙Multi-unit management experience

∙Experience with Microsoft Office and Outlook, especially PowerPoint & Excel

Work Experience:

∙Minimum 2 to 3 years of relevant multi-unit management experience

∙Previous business management experience

∙Hearing Healthcare management experience a plus

∙Proven marketing, sales, and business growth success within a high-touch customer-focused environment

Travel: 75%

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