Clinic Operations Specialist (Based in Palmerston North/Wellington)

About us

At Triton Hearing we’re changing hearing, for good! We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes.

As part of Sonova, which has more than 18,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Apply now for the following position:

About the job

Are you passionate about driving operational excellence and supporting teams to deliver exceptional client outcomes?

As an Clinic Operations Specialist at Triton Hearing, you’ll be the go-to support for clinics, ensuring operational best practices are implemented effectively. This highly visible role will provide hands-on training, troubleshoot operational challenges, and drive continuous improvement across clinic operations.

•    Oversee and monitor clinic diaries to ensure efficient scheduling and optimal appointment utilisation. 
•    Identify and resolve gaps and inefficiencies in workflows while driving continuous improvement initiatives in collaboration with clinic teams 
•    Support Regional and Area Managers in implementing company priorities and operational best practices. 
•    Ensure clinics maximise their financial performance through optimised appointment scheduling and accurate invoicing. 
•    Deliver tailored training and coaching to Hearing Care Support teams, empowering them with the skills to manage clinic operations effectively. 

This role is a fantastic opportunity for someone who thrives on collaboration, problem-solving, and driving efficiencies in a fast-paced healthcare environment.

About you

You’re a proactive and solutions-focused professional who enjoys supporting teams to achieve operational excellence. You bring a strong understanding of clinic workflows, scheduling best practices, and business performance drivers.

You bring: 

•    3+ years in an operational, business support, or clinic coordination role, ideally within a healthcare or retail environment. 
•    Experience in scheduling optimisation, workflow improvement, or operational troubleshooting. 
•    Experience creating and delivering training virtually, and in person.
•    Demonstrate an adaptable and innovative approach.
•    The ability to work autonomously while aligning with broader business goals. 
•    A collaborative and hands-on approach to training and support. 
•    You’ll be based in either Palmerston North or Wellington and be flexible to travel within your assigned region to provide in-person support to clinics.

What’s in it for you?

Joining our team means becoming part of a vibrant, supportive and innovative team who are dedicated to changing hearing for good. At Triton Hearing we believe in fostering an environment that nurtures both personal and professional growth. 

We offer:

• A friendly and social environment with generous recognition and social budgets to celebrate and look after our social wellbeing
• Rewarding YOU with salaries and bonus’ designed to recognise your expertise and exceptional performance
• Substantial Parental Leave Package & Paid Partners Leave
• A $200 Wellbeing Allowance to spend on your health and wellbeing
• Triton Perks – exclusive discounts to over 80 retailers and service providers
• Extra leave days: Birthday, YOU day, Community leave etc.
• Free Financial Advice Sessions.

Give it a go! Apply now.