Sr. Manager, Credit and Collections

Senior Manager Credit and Collections

Location: Aurora

Travel: 5%

We are seeking an experienced and strategic Senior Manager, Credit & Collections to lead our credit risk management, accounts receivable, and collections operations. This role is responsible for protecting cash flow, minimizing credit risk and bad debt exposure, and creating efficient, customer-focused processes that support profitable growth.

In this highly collaborative leadership role, you’ll oversee credit and collections strategy, develop a high-performing team, manage key external partners, and work closely with Sales, Marketing, Finance, and other stakeholders to drive continuous improvement and strong business results.

What You'll Do

• Lead the end-to-end credit and collections function, including credit approvals, account reviews, collections strategy, dispute escalation, etc.
• Develop and continuously improve credit policies, procedures, controls, and operating guidelines to strengthen performance and reduce risk.
• Drive process improvement, simplification, and automation initiatives that enhance internal efficiency and the customer experience.
• Lead, coach, and develop credit and collections team members while establishing clear priorities, expectations, and accountability.
• Manage external service partners, including performance, KPIs, compliance, contracts, and overall credit and collections strategy.
• Evaluate customer creditworthiness, establish appropriate credit limits, and monitor portfolio risk using financial and payment data.
• Develop collection strategies that improve cash flow, reduce overdue receivables, and minimize write-offs while maintaining strong customer relationships.
• Partner with Sales, Marketing, Finance, and other teams to resolve complex billing disputes, deductions, and customer payment issues.
• Prepare and present reporting on accounts receivable performance, aging trends, credit risk, collections activity, bad debt exposure, and key performance indicators.
• Support month-end close, reserve analysis, audits, internal controls, and compliance requirements.

Qualifications

• Bachelor’s Degree or equivalent experience, Master’s degree or MBA preferred
• 10+ years of commercial credit and collections experience, including 5+ years of people leadership or team management experience.
• Strong knowledge of commercial credit analysis, accounts receivable, collections practices, customer risk assessment, and financial statement analysis.
• Proven experience developing credit policies, collection strategies, controls, KPIs, and process improvements.
• Strong leadership skills with demonstrated success coaching teams, managing performance, change management, and driving accountability.
• Excellent communication, negotiation, conflict resolution, and stakeholder management skills.
• Strong analytical and decision-making abilities with the ability to effectively manage confidential and sensitive information.
• Advanced proficiency with Microsoft Excel and Microsoft Office.
• Experience with SAP, GetPaid, and Power BI required.
• Experience driving automation and technology-enabled improvements within credit and collections is preferred.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human.

 What we offer:

• Medical, dental and vision coverage* 
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
•  Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays* 
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities 
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $140,000-$165,000 annually. This role is also bonus eligible.

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.