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Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Box Hill, Australia

Client Care Coordinator - Box Hill

164487

Love interacting with people and providing 5-star client service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

 

We’re looking for an experienced customer service and administration professional to join our Box Hill hearing clinic as a Client Care Coordinator.

 

In this pivotal role, you'll work closely with the Senior Clinician in Charge to ensure the smooth day-to-day operation of the clinic. You'll be the first point of contact for clients, delivering exceptional service while coordinating appointments, managing clinic administration, and supporting the delivery of outstanding hearing care outcomes.

 

This is a permanent full‑time position, working Monday to Friday, 8:30 am to 4:30 pm, from our Box Hill clinic in VIC.

 

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

 

What will you be doing?

As a Client Care Coordinator, you will ensure we are providing an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

  • Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients

  • Ensuring an exceptional level of client service

  • Supporting and increasing the efficiency of the clinic operations 

  • Answering clinic phone calls and emails

  • Assisting with client and doctor enquiries

  • Accurate billing of appointments

  • Providing basic troubleshooting and servicing for hearing devices

  • Other general office duties

 

What do you need to be successful in this role?

  • Solid experience in client care and administration, ideally in a multi-site environment

  • Demonstrated experience working within a team environment and strong team building skills

  • A desire for continuous improvement

  • A passion for delivering an amazing client experience

  • Excellent verbal and written communication skills and lots of patience

  • Demonstrated judgement and advanced skills in the delivery of administrative services

  • Excellent computer skills

  • A warm, collaborative, can-do attitude

  • Resilience, self-motivation and lots of energy

  • Excellent problem-solving skills

 

Why work with us?

  • Competitive remuneration package 

  • Salary packaging options

  • Paid parental leave

  • Birthday leave

  • Generous employee discounts on Sonova Products for yourself and your family

  • Ongoing training and support to help you grow and excel in your career

  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub 

  • Online Wellbeing Centre & Employee Assistance Program (EAP)

  • Access to the LinkedIn Learning Platform

  • A values driven and people-centered culture

  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

  • A genuinely rewarding role with purpose and meaning

 

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

#LI-APL #ClientCare #CustomerService #MedicalAdministration

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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