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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

California, United States

Account Manager - Southern CA

164307

Southern California  

 

Account Manager

The Account Manager will focus on cultivating new business within the region, managing his / her time effectively by focusing on the right accounts in their region and collaborate and coordinate effectively with internal partners to ensure optimal resource deployment.

 

Responsibilities:

  • Develop and grow the assigned territory by executing strategic sales plans, achieving sales quotas, maintaining existing business, acquiring new customers, promoting new products, and consistently meeting activity, funnel, and financial performance targets.
  • Conduct regular sales calls, identify customer needs, recommend tailored product solutions, negotiate pricing, and provide marketing recommendations that support customer business growth and increased demand for Phonak products.
  • Build and maintain strong relationships with existing and prospective customers by delivering product demonstrations, onboarding new accounts, providing group and individual product training, and ensuring exceptional customer support and satisfaction.
  • Collaborate closely with Regional Directors, Regional Key Account Managers, Business Development Managers, Customer Trainers, Inside Sales, Marketing, and other cross-functional teams to maximize territory performance, coordinate key account initiatives, transition new accounts, and support complex customer needs.
  • Deliver comprehensive clinical and product training, including hearing aid fitting, fine-tuning of products and software, troubleshooting difficult fittings, and coordinating trainer deployment to optimize customer outcomes.
  • Represent Phonak at national and regional meetings while serving as a trusted business partner to customers and supporting territory growth through professional engagement and relationship management.
  • Maintain accurate documentation of customer interactions in Salesforce/CRM, complete timely expense reporting in Concur, comply with all company policies and applicable local, state, and federal regulations, and perform additional responsibilities as assigned.

 

Travelling Requirement: Travel up to 75%, candidate must reside in assigned territory.

 

 

More about you:

  • Bachelor’s degree required; Master’s degree or Au.D. preferred.
  • Strong knowledge of hearing instrument (HI) technology and industry practices, with previous experience independently supporting patients; experience in the hearing healthcare industry and/or business consulting is preferred.
  • Action-oriented, results-driven professional with strong initiative, accountability, sound judgment, adaptability, and the ability to drive change while remaining curious, courageous, and focused on long-term success.
  • Demonstrated ability to work independently while applying technical expertise to support customer and business needs in a dynamic environment.
  • Proficient knowledge of hearing instrument technology and industry best practices, with experience fitting Phonak hearing technology considered an asset.
  • Strong proficiency with CRM systems and Microsoft Office applications to effectively manage customer relationships, reporting, and business activities.
  • Excellent organizational and professional skills with the ability to develop talent, take ownership of responsibilities, and consistently deliver high-quality customer support and business results.

 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

 

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources

 

 What we offer:

  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
    • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
    • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

 

This role's pay range is between: $100,000/yr - $125,000/yr. This role is also commission eligible. 

 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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