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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Mexicali, Mexico

HR Services Admin

HR Services Administrator


Mexicali, BC, México – Onsite

 

The HR Services Administrator serves as the first point of contact for employees and managers regarding HR-related inquiries. This role focuses on delivering high-quality administrative support, resolving Tier 1 HR requests, and ensuring accurate and efficient processing of employee data and HR transactions in alignment with internal policies and procedures.

 

Responsibilities:

  • Provide first-level HR support to employees and line managers regarding HR-related inquiries
  • Respond to employee requests and process transactions through inquiry systems using documented policies and procedures
  • Escalate complex HR matters to second-level support or appropriate teams
  • Input and maintain employee data within HRIS systems while ensuring accuracy and confidentiality
  • Generate basic HR reports and performance metrics
  • Review employee records and HR-related documentation to ensure accuracy and compliance
  • Support coordination of HR activities and assist with process improvements
  • Collaborate across HR teams to support employee lifecycle processes
  • Perform ad hoc administrative tasks as needed

 

More about you:

  • Bachelor’s degree (or final-year student/recent graduate) in Business, Human Resources, Industrial Engineering, or related field required
  • Basic experience in HR administration in an international environment preferred
  • Customer service experience is a plus
  • Strong understanding of HR processes and systems
  • Proficiency in Microsoft Office tools and strong technical aptitude
  • Experience with ServiceNow, SuccessFactors, or similar HCM/CRM systems preferred
  • Excellent communication and interpersonal skills
  • Strong organizational skills with ability to prioritize independently
  • High attention to detail and ability to handle confidential information with discretion
  • Fluent English required; Portuguese and German are a plus

 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

 

 

What we offer:

• Benefits in accordance with the Federal Labor Law (LFT)
• Savings fund (Fondo de Ahorro)

 

 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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