Customer Engagement Consultant - Contact Centre

Join a Team That Changes Lives — One Conversation at a Time

Ready to put your outbound sales skills to work in a role where every conversation truly counts — and get rewarded with a monthly performance bonus for it? Join our high-performing Customer Engagement Consultant at Sonova, the world’s largest hearing care company, and build a career where the calls you make create life-changing outcomes for people living with hearing loss.

We’re on the hunt for driven, results-obsessed sales professionals who know how to connect, engage and convert. This role is based in either Sydney or Melbourne — your city, your choice. If you thrive in a supportive, high-energy, and results-driven team, this is the move you’ve been waiting for.

Why You’ll Love This Role

As a Customer Engagement Consultant, you’ll have purposeful, warm conversations — reaching out to people who genuinely need your help. You’ll speak with warm leads, reconnect with past clients, and reach out to new prospects, booking appointments across our 180+ clinics nationwide. Your outbound sales skills will finally be put to work in a way that feels rewarding, not just relentless.

You'll also be at the forefront of something exciting by promoting the latest AI-powered hearing technology, helping people access innovations that are genuinely transforming the way the world sounds. Every call you make has real purpose. Every conversation changes someone’s life.

What You'll Do

• Make high‑volume outbound calls to re‑engage existing clients and connect with new prospects
• Convert warm leads into booked appointments using persuasive, consultative sales skills
• Build instant rapport and deliver a positive customer experience in every interaction
• Champion the latest hearing technology — including AI-driven solutions — with confidence, clarity, and empathy
• Maintain accurate and up‑to‑date client information in our Patient Management System (PMS)
• Meet and exceed your daily/weekly/monthly KPIs
• Support inbound calls as required in our hybrid contact‑centre environment

About You

You live and breathe outbound sales. You know the rhythm of a fast-paced call centre environment, you know how to handle objections like a pro, and you’re hungry for a role where your skills are genuinely valued — and your results are genuinely rewarded. You love the thrill of hitting (and smashing) targets, and you’re ready to do it somewhere that truly matters. You bring:

• Proven outbound call centre or telesales experience — you know how to work a pipeline
• A persuasive, confident and friendly phone manner
• A strong sales mindset with a genuine desire to help others
• A track record of hitting KPIs and the resilience to keep going when it counts
• Fast rapport‑building and active listening skills
• Experience using CRM or PMS systems
• A never give-up attitude and a positive and self‑motivated outlook

Why Join Us?

At Sonova, we’re a global leader in hearing-care innovation operating across 100+ countries and trusted by millions. We’re dedicated to helping people hear the world without limitations, and we’re doing it with some of the most advanced hearing technology ever developed, including AI-powered solutions at the cutting edge of the industry.

When you join our team, you join a company making a real difference to the lives of people with hearing loss – every single day.

We offer:

• Based in Sydney or Melbourne — your choice of location
• Competitive base salary + monthly performance bonuses
• Flexible hours (9am–5pm or 10am–6pm)
• Hybrid working model for better work–life balance
• Paid Parental Leave & Birthday Leave
• Discounts at 500+ retailers via our Employee Enrichment Hub
• Employee discounts on products for you and your family
• Access to LinkedIn Learning, EAP & wellbeing resources
• Clear career pathways — we promote and develop from within
• A supportive, inclusive culture that celebrates success together

Be Part of Something Bigger

In our team, every call counts. We celebrate wins, back each other up, and create an environment where high performers are recognised and rewarded. This isn’t just another call centre job — it’s a career with meaning.

Ready to bring your drive and determination somewhere it’ll make a real difference? Apply now — your next career move is one conversation away.

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