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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Staefa, Switzerland

Senior Manager Product Quality (m/f/d)

 

Help shape how quality is engineered into products used by millions of people worldwide.

 

At Sonova, we're looking for an experienced quality leader to own and evolve our global Critical-to-Quality (CtQ) framework, ensuring the product characteristics most critical to customer satisfaction, reliability, safety and regulatory compliance are embedded throughout the entire product lifecycle.

 

Working across R&D, Manufacturing, Operations, Supplier Quality and Service, you will establish global quality governance, drive end-to-end traceability and help shape how innovative hearing solutions are developed over the full product lifecycle.

 

If you enjoy building frameworks, train people, working together with other stakeholders and driving continuous improvement in a highly regulated environment, we would love to hear from you.

 

 
More about the role

 

  • Own and continuously evolve Sonova's global Critical-to-Quality (CtQ) framework, ensuring its implementation and effectiveness across the entire product lifecycle.
  • Establish and drive global CtQ governance, standards and best practices across product development, manufacturing and service.
  • Lead cross-functional CtQ reviews, aligning R&D, Manufacturing, Supplier Quality and Service around critical quality goals.
  • Ensure end-to-end traceability of Critical-to-Quality attributes from design to manufacturing and service.
  • Integrate CtQ into key quality processes, including Design-, Process-, Service FMEA and Safety Risk Management.
  • Ensure field performance, reliability and customer insights will feed back to CtQs to continuously improve product quality and future product generations.
  • Drive continuous improvement of CtQ methodologies, tools and KPIs.
  • Train stakeholders on how to apply CtQ principles.

 


More about you

 

  • A degree in Engineering, Quality, Science or another technical discipline, or equivalent professional experience.
  • Extensive experience in Quality, Product Development, Manufacturing or Operational Excellence within a highly regulated industry, ideally Medical Devices, Aerospace or Automotive.
  • Hands-on experience leading the practical application of APQP, PPAP, FMEA and lean initiatives to improve overall product quality.
  • Strong knowledge of Quality Management System setup g. ISO 9001; experience with ISO 13485, ISO 14971 and IEC 62304 is an advantage.
  • A track record of leading cross-functional quality or continuous improvement initiatives and influencing stakeholders in complex, global organizations.
  • A curious, pragmatic and entrepreneurial mindset, combined with excellent stakeholder management, communication and presentation skills.
  • Fluent English; German is a plus.

 

 

More about what we offer

 

As one of the world’s leading hearing care providers headquartered in Switzerland, we are committed to building an inclusive culture where you can balance a successful career with your life outside of work through our flexible hybrid working model. We offer a wide range of training opportunities for both professional and personal development, with strong growth opportunities supported by individual development plans.

 

 

Application process

 

Magdalena Suszek, Talent Acquisition Partner, is looking forward to receiving your application via our online job application platform, including your CV and cover letter.  For this vacancy, only direct applications will be considered.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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