Apply now »

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Wahroonga, Australia

Client Care Representative - Pymble | PT

165554

Love delivering genuine 5-star client care and keeping a clinic running smoothly?

Looking for meaningful work where you can make a difference everyday?

 

We're looking for a friendly and organised Client Care Representative to join our new Pymble clinic. This is an exciting opportunity to be part of a growing team and help shape the client experience from day one. You’ll be the welcoming face of the clinic, supporting clients on their hearing health journey as part of a supportive team, with full training provided.

 

This is a permanent part-time role, working Monday to Thursday from 8:30am – 5:00pm, offering great work-life balance with long weekends every week.

 

We're seeking someone who is eager to grow with us and build a long-term career.

 

Who are we?

Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

 

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

 

What will you be doing?

As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

  • Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients

  • Greeting clients at the clinic and updating client records

  • Assisting with client and doctor enquiries

  • Answering clinic phone calls and emails

  • Providing basic troubleshooting and servicing for hearing devices

  • Accurate billing of appointments

  • Other general office duties

 

What do you need to be successful in this role?

  • A passion for delivering an amazing client experience

  • Excellent verbal and written communication skills and lots of patience

  • Demonstrated experience working within a team environment

  • Demonstrated judgement and advanced skills in the delivery of administrative services

  • Excellent computer skills

  • A warm, collaborative, can-do attitude

  • Excellent problem solving skills

 

Why work with us?

  • Competitive remuneration package 

  • Salary packaging options

  • Paid parental leave

  • Paid Birthday Leave

  • Generous employee discounts on Sonova Products for yourself and your family

  • Ongoing training and support to help you grow and excel in your career

  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub 

  • Online Wellbeing Centre & Employee Assistance Program (EAP)

  • Access to the LinkedIn Learning Platform

  • A values driven and people-centered culture

  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

  • A genuinely rewarding role with purpose and meaning

 

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

#LI-APL #ClientCare #CustomerCare #MedicalAdmin #Neurosensory

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Recruitment Fraud Warning

We have become aware of fraudulent recruitment activities in which individuals falsely claim to represent Sonova or recruitment agencies acting on our behalf. These individuals may contact potential candidates by email, messaging services or other channels and may offer employment opportunities or recruitment-related services, such as CV preparation or review, in exchange for payment.

Sonova will never ask candidates to pay fees or make payments as part of our recruitment process. We also do not require candidates to purchase recruitment, CV preparation, training or similar services as a condition of applying for or obtaining employment with us.

Please exercise caution if you receive an unsolicited communication claiming to relate to a vacancy at Sonova, particularly if it requests payment, financial information or other sensitive personal information.

If you are uncertain whether a recruitment communication is genuine, please verify the vacancy through our official careers page or contact us through the contact details published on our website.

Sonova accepts no responsibility for fraudulent communications or transactions made by individuals or organisations falsely claiming to represent us.

Apply now »