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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warrington, United Kingdom

Customer Service Associate

Customer Service Associate | Make every customer interaction count

 

Fixed Term Contract – 12 Months

 

Great customer service is about more than answering a call. It’s about listening, understanding, taking ownership and finding the right solution.

 

As a Customer Service Associate, you’ll:

 

  • Put customers at the centre of everything you do
  • Manage customer enquiries, orders and correspondence
  • Provide clear and accurate product and service information
  • Take ownership of problems and complaints through to resolution
  • Build trusted relationships through friendly, reliable service
  • Keep accurate records and confidently use our customer systems
  • Champion customer feedback and help us continually improve

 

We’re looking for someone who is positive, passionate, organised and genuinely enjoys helping people.

 

At Sonova, there’s an even bigger reason to care about every interaction: together, we’re helping change the lives of people with hearing loss.

 

Be proud. Be passionate. Be part of changing lives together.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Recruitment Fraud Warning

We have become aware of fraudulent recruitment activities in which individuals falsely claim to represent Sonova or recruitment agencies acting on our behalf. These individuals may contact potential candidates by email, messaging services or other channels and may offer employment opportunities or recruitment-related services, such as CV preparation or review, in exchange for payment.

Sonova will never ask candidates to pay fees or make payments as part of our recruitment process. We also do not require candidates to purchase recruitment, CV preparation, training or similar services as a condition of applying for or obtaining employment with us.

Please exercise caution if you receive an unsolicited communication claiming to relate to a vacancy at Sonova, particularly if it requests payment, financial information or other sensitive personal information.

If you are uncertain whether a recruitment communication is genuine, please verify the vacancy through our official careers page or contact us through the contact details published on our website.

Sonova accepts no responsibility for fraudulent communications or transactions made by individuals or organisations falsely claiming to represent us.
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