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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warrington, United Kingdom

Technical Support Associate (Hearing Care)

If you enjoy solving problems, supporting customers, and working with technical products, this could be a great opportunity to develop your career.

 

We’re looking for a Technical Support Associate to join Sonova, supporting hearing care professionals and internal teams with a range of product, software, and technical queries. It’s a varied role where you’ll be troubleshooting issues, providing guidance, and helping ensure a smooth experience for both customers and colleagues.

 

This isn’t a scripted support role- you’ll be trusted to use your judgement, apply your knowledge and deliver practical, effective solutions.

 

The environment

You’ll be part of a collaborative technical team, working closely with Audiology, Customer Service, and product specialists to deliver high-quality support across multiple channels.

 

The role offers:

  • Exposure to innovative hearing technology and software
  • Collaboration with experienced technical and audiology teams
  • A mix of phone, email, webform, and occasional in-person support
  • Involvement in product launches and training
  • Ongoing learning and development opportunities

 

The role

As a Technical Support Associate, you’ll be part of a team committed to providing technical support to our customers. Your role will focus on assisting hearing care professionals with product and software-related enquiries-primarily over the phone, but also via email, web forms, and occasionally in person.

You’ll work closely with Audiology and Customer Service teams to troubleshoot issues and provide expert guidance, ensuring customers receive exceptional support and maintain confidence in Sonova’s solutions.

This is also a great opportunity for skilled Hearing Care Assistants looking to broaden their experience in a dynamic environment.

 

Key responsibilities

  • Handle technical product enquiries and troubleshoot issues quickly and effectively
  • Support internal colleagues with technical queries
  • Provide assistance with fitting software and systems (e.g. Noah)
  • Provide audiological advice on hearing instrument fittings alongside Audiology teams
  • Follow product complaint and escalation processes
  • Maintain up-to-date knowledge through continued professional development
  • Carry out occasional product and fault testing via the Sonova Service Centre
  • Support product launches and training sessions for internal and external customers

What’s in it for you

  • Competitive salary (DOE)
  • Annual performance related bonus
  • Hybrid working from our Warrington HQ
  • 25 days annual leave plus bank holidays
  • Pension scheme & life assurance
  • Flexible Benefits Box
  • A varied role where no two days are the same
  • A close-knit, collaborative team with plenty of experience to learn from

 

Progression & development

This role offers strong development opportunities within Sonova.

 

You’ll gain:

  • Exposure to advanced hearing technology and software
  • Opportunities to develop technical and product knowledge
  • Involvement in wider projects and product launches
  • Potential to progress into technical, audiology, or commercial roles

 

What we’re looking for

  • Experience in audiology or a hearing care environment
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks and prioritise effectively
  • Analytical mindset with the ability to interpret technical information
  • Proactive, reliable, and results-focused approach
  • Ability to work independently while supporting the wider team

 

Applicants must have the right to work in the UK.
Please note: We only consider direct applications for this position. #LI-NB1

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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