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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warszawa, Poland

IT Platform Service Manager (ERP/SAP)

 
We’re looking for an IT Platform Service Manager to take ownership of our ERP platform services, acting as the main point of contact for external vendors and the guardian of platform stability across Sonova.
You’ll start by managing Dynamics services, with a planned transition toward SAP S/4HANA, working closely with global stakeholders and external service providers. This is a hands‑on governance role with strong ownership of incidents, problems, processes, and vendor performance.
 
What you’ll do
 
  • Own end‑to‑end service delivery, incidents, service improvements and Problem Backlog to eliminate systemic technical debt
  • Govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent technical fixes
  • Lead major incident coordination and root‑cause resolution
  • Drive service transitions (new vendors, onboarding, handover)
  • Ensure supportability, stable operations, and platform health – even during change
  • Communicate clearly with business stakeholders and influence without authority
 
What you bring
 
  • ERP implementation experience is a must (SAP S/4HANA strongly preferred)
  • Several years of vendor governance / managed services leadership
  • Strong ITIL / service management background
  • Ability to govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent solutions 
  • Confidence to lead and manage through ambiguity and organizational change
  • Fluent English

 

More about what we offer

 

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.
We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

 

  • Be part of a major IT transformation, right from the start
  • Shape ways of working, service models, and vendor setups
  • High autonomy, flexible working style, global exposure
  • Extremely impactful role at the intersection of IT, vendors, and business
 
If you enjoy owning platform stability, leading through influence, and working in complex ERP landscapes, we’d love to hear from you. #LI-NB1

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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