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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warszawa, Poland

Manager AI Business Solutions

As Manager AI Business Solutions, you will drive the identification, implementation and adoption of AI solutions across the organization. You will act as the bridge between business and technology teams, translating business needs into scalable solutions that improve operational efficiency and enhance customer experience.

You will manage AI initiatives end-to-end, from identifying opportunities and defining use cases to implementation, adoption, performance monitoring, and continuous improvement.

 

More about the role :

 

  • Identify and develop AI use cases across Customer Experience and Operations.

  • Own AI initiatives from concept through implementation, adoption, and value realization.

  • Partner with IT, Digital/Data, Legal, Security, Operations, and business stakeholders.

  • Translate business requirements into practical AI solutions and drive user adoption.

  • Define KPIs and monitor the performance and business impact of AI solutions.

  • Support the scaling and continuous improvement of AI initiatives.

  • Promote responsible AI practices and ensure alignment with governance and regulatory requirements.

 

More about you : 

 

  • Bachelor’s or Master’s degree in Business, Digital Transformation, Computer Science, Data Science, Information Systems, or a related field.

  • 3+ years of experience in digital transformation, AI solutions, business process improvement, or similar roles.

  • Experience implementing and scaling digital or AI-driven solutions in a cross-functional environment.

  • Strong understanding of AI/GenAI and its practical business applications.

  • Strong stakeholder management, communication, and problem-solving skills.

  • Ability to translate complex AI concepts into clear business solutions.

  • Experience working in global and multicultural environments.

  • Fluent English; additional languages are a plus.

Nice to have

  • Customer Experience and/or Operations background.

  • Experience with Generative AI tools such as ChatGPT, Claude, or Copilot.

  • Knowledge of data, analytics, KPIs, and continuous improvement methodologies.

  • AI or change management certifications.

 

More about what we offer :

 

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

 

 

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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