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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warszawa, Poland

Senior Digital Solutions Project Manager

Purpose of the Job

As Digital Solutions Project Manager, you will lead and drive strategic digital initiatives that enhance customer and user experiences, enable smarter ways of working, and strengthen our digital ecosystem.

You will lead cross-functional digital initiatives from business need through implementation and adoption, translating requirements into scalable solutions and ensuring successful delivery across stakeholders, technology teams and external partners. The role will work across a broad digital ecosystem, including e.g. platforms such as Digital Asset Management (DAM), Product Information Management (PIM) and other current and future digital solutions.

A key part of the role is to shape how AI, automation and new digital capabilities can be leveraged across platforms and the organization, connecting business needs with technology to simplify processes, improve customer experiences, increase efficiency, enable more intelligent and personalized digital interactions, and deliver measurable business and customer value.

 

Tasks & Responsibilities

  • Define and drive the vision, strategy and roadmap for next-generation digital solutions across B2B and B2C audiences, translating customer and stakeholder needs into scalable, user-centric solutions, with clear success metrics and business outcomes.
  • Lead end-to-end digital projects and initiatives, from business needs and requirements through solution design, implementation, launch and continuous improvement, ensuring delivery against agreed scope, timelines, budgets and outcomes.
  • Translate business needs into clear requirements and solution concepts, facilitating workshops, prioritizing initiatives and ensuring alignment between business stakeholders and technical teams.
  • Drive the implementation and evolution of digital platforms and capabilities, including DAM, PIM and other digital solutions, taking a platform-agnostic and scalable approach.
  • Identify and drive continuous improvement across digital solutions, platforms, processes and ways of working.
  • Lead cross-functional teams across CX, business, marketing, digital, UX/UI, data, IT, engineering, security, quality and other relevant functions.
  • Manage integrations and dependencies across the broader digital ecosystem, working with internal teams and external partners to enable connected and scalable solutions.
  • Drive stakeholder engagement, governance and transparent communication, including status reporting, risk and issue management, escalation and decision-making.
  • Support organizational change and solution adoption through stakeholder engagement, communication, training and rollout activities.
  • Ensure security, data privacy, regulatory, quality and compliance requirements are appropriately addressed in collaboration with relevant subject-matter experts.
  • Manage external partners and vendors, including delivery, technology evaluations, procurement and performance management where required.
  • Define, track and report KPIs covering delivery, resources, budget, adoption and business value.

 

Requirements

  • Bachelor's or master's degree in business, project management, marketing, or similar relevant education.
  • Experience in driving organizational change, particularly in the digital space.
  • Minimum of 5 years of experience in digital platform management, CX, digital project management or similar
  • Experience collaborating and steering cross-functional teams across multiple departments.
  • Excellent communication and collaboration skills, with the ability to influence and work effectively across multiple departments and stakeholders.
  • A proactive mindset with a focus on continuous improvement and innovation.
  • Self-starter, comfortable working with stakeholders from different countries and cultures, ability to work with both remote and co-located teams.
  • Tech-forward, AI-ready & future-oriented.
  • Ability to lead teams through digital transformation and change initiatives, fostering a culture of innovation and adaptability.
  • Proven experience in digital platform project management and steering cross-functional teams across multiple departments
  • Strong analytical skills to drive data-informed decisions and strategic thinking to align projects with organizational goals.
  • Ability to thrive in a fast-paced, deadline-driven environment with multiple competing priorities.
  • Experience driving organizational change in the digital space.
  • Fluency in English.  
  • 5+ years of experience with project/program management methodologies
  • Familiarity with emerging technologies like AI-driven tools, ERP/CRM integration

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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