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Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Wollongong, Australia

Client Care Coordinator | Clinical Administration - Wollongong

166404

Love connecting with people and creating a great customer experience?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Looking for a role where the work you do makes a real difference?
 

We have a great opportunity for a dedicated and hands-on Customer Service/Admin professional to join the team at our hearing clinic in Wollongong, NSW as a Client Care Coordinator.

 

As the first point of contact for our clients, you’ll play an important role in creating a welcoming clinic experience while keeping day-to-day administration running smoothly and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

 

This is a permanent full‑time position, working Monday to Friday, 8:30 am to 4:30 pm.

 

If you're someone who enjoys combining admin with customer service, loves building relationships and helping others and is looking to grow with a supportive team, please read on.

 

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

 

As part of Sonova, a global leader in innovative hearing care solutions, we’re connected to a worldwide team united by a shared purpose: helping people enjoy the delight of hearing.

 

If you’re looking for a career where your work can make a real difference, we’d love you to join us.

 

What will you be doing?

  • Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients

  • Greeting clients at the clinic and updating client records

  • Answering clinic phone calls and emails

  • Assisting with client and doctor enquiries

  • Accurate billing of appointments

  • Providing basic troubleshooting and servicing for hearing devices

  • Other general office duties

 

What do you need to be successful in this role?

  • A passion for delivering an amazing client experience 
  • Prior experience in face-to-face customer service and administration
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy

  • Excellent organisational and time management skills

  • Ability to work autonomously and effectively within a team environment

  • Demonstrated judgement and advanced skills in the delivery of administrative services

  • Excellent computer skills

  • An interest in learning about features and basic repair/maintenance of hearing aids

 

What's in it for you?

  • Competitive remuneration package 

  • Salary packaging options

  • Paid parental leave

  • Paid Birthday leave

  • Generous employee discounts on Sonova Products for yourself and your family

  • Ongoing training and support to help you grow and excel in your career

  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub 

  • Online Wellbeing Centre & Employee Assistance Program (EAP)

  • Access to the LinkedIn Learning Platform

  • A values driven and people-centered culture

  • Opportunity to grow and develop in your role and beyond

  • A genuinely rewarding role with purpose and meaning

 

Interested in joining us?

If this sounds like the right opportunity for you, we’d love to hear from you.

 

#Neurosensory #LI-AK2

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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