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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Singapore, Singapore

IT Services Professional

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

 

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

 

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

 

IT Services Professional

Deliver effective and user-focused IT support by helping employees resolve technical issues, adopt digital tools, and improve their productivity. Act as a key contact for troubleshooting, training, and promoting best practices. Supporting multiple sites or a large site.

 

More about the role

End-User & Endpoint Technical Support

  • Multichannel Support: Serve as the primary point of contact for technical issues, delivering exceptional in-person, phone, and remote diagnostic support.
  • Lifecycle Management: Handle hardware provisioning, software deployment, system installation, and configuration for end-user laptops, desktops, and mobile devices.
  • Troubleshooting: Diagnose and resolve complex Level 1 and Level 2 hardware and software anomalies efficiently under tight timeframes.

 

Enterprise Infrastructure & Cloud Administration

  • Identity & Access Management: Administer Active Directory and Azure Active Directory (Microsoft Entra ID) to manage user provisioning, group policies, and permissions security.
  • Unified Endpoint Management: Leverage Microsoft Intune for device enrollment, mobile device management (MDM), configuration profiles, and application delivery.
  • SaaS Administration: Manage the Microsoft 365 environment, optimizing configurations for Exchange, Teams, SharePoint, and related workplace tools.
  • Network & Server Systems: Assist in basic system administration, tracking corporate network LAN and WAN functionality (routing, switching, Wi-Fi), and server uptime.

 

Operations, Asset, & Vendor Management

  • Service Desk Operations: Log, track, categorize, and close tickets within an ITIL-aligned IT Service Management platform, ensuring compliance with internal SLAs.
  • Asset Tracking: Manage the IT asset lifecycle from procurement through auditing, maintenance, and secure decommissioning.
  • Vendor & Budget Support: Collaborate with external IT vendors and service providers, monitoring technical deliveries and supporting annual IT budget planning.
  • Documentation Standards: Author and maintain comprehensive internal technical guides, system configurations, and user-facing self-help documentation.
  • Project Delivery: Assist in planning, testing, and implementing office IT infrastructure expansions, hardware rollouts, or collaborative system upgrades.

 

Workplace Automation & Audio-Visual Systems

  • AV Systems: Set up, configure, and maintain modern office conferencing AV systems to ensure smooth hybrid meetings on Teams.
  • Security Baselines: Maintain endpoint security compliance by monitoring malware protection, installing patches, and identifying cybersecurity vulnerabilities.

 

More about you

Technical Proficiency

  • Strong foundational knowledge of corporate networking protocols (TCP/IP, DNS, DHCP, VPN) and Windows/macOS operating systems.
  • Prior hands-on experience with Microsoft 365, Active Directory, Azure Active Directory, and Intune MDM environments is highly preferred.
  • Practical familiarity with ITIL frameworks and professional IT ticketing software.

 

Soft Skills & Behavioral Attributes

  • Analytical Problem Solver: Excellent deductive reasoning skills to methodically break down complex technical glitches down to root causes.
  • Communication & Collaboration: Strong communication, collaboration and interpersonal skills, capable of explaining technical concepts clearly to non-technical staff.
  • Customer Excellence: A dedicated, customer-first service approach focused on creating a positive, low-friction support experience.
  • Drive & Initiative: A proactive self-starter who works well independently, resources solutions effectively, and manages time efficiently.
  • Agility & Attitude: A clear "can-do, can-learn" attitude, displaying a strong appetite to embrace new technologies and grow alongside company scaling.

 

Languages

• Local language of the country + written and verbal communication in English.

 

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

 

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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